Return Policy

Product Guarantees, Returns and Inventory Repurchase

RETURNS GUARANTEE

INITIAL ORDER RETURNS

ASEA offers, subject to any applicable laws, a 100% 30-day money-back guarantee to
all Preferred Customers, Retail Customers, and Associates on their initial enrolment
order. If, for any reason an Associate or a customer is dissatisfied with their initial
Product order, the Associate or customer may return the used portion of the Product
within 30 days, for a replacement, exchange or a full refund of the purchase price
(less shipping costs) with a maximum of 2 used cases. When more than two cases are
purchased, all Products in addition to the two used cases must be in Resalable
condition to receive a refund. If an Associate wishes to return their enrolment order
exceeding 240 GBU the return will be deemed an inventory repurchase and the Company
shall repurchase the inventory pursuant to the terms of Section 7.2, and the
Associate’s Agreement shall be canceled. All Associate, Preferred Customer and
Retail Customer, enrolment orders purchased directly from ASEA must be returned to ASEA
at the Associate’s/customer’s expense. All Products refunded are subject to
bonus withholdings and qualification recalculations based on the original purchase
date. Withholdings and refunds are based on enrolment package units, not individual
units. Used or opened Product is only available for return/ refund within 30 days of
purchase date.

GENERAL RETURNS

ASEA products come with guarantees that cannot be excluded under the Australian
Consumer Law. Purchasers are entitled to a replacement or refund for a major failure
and for compensation for any other reasonably foreseeable loss or damage. Purchasers
are also entitled to have the goods repaired or replaced if the goods fail to be of
acceptable quality and the failure does not amount to a major failure.

All returns that are not initial order purchases are subject to the follow
conditions.

a) Returns must have been personally purchased by the Associate from ASEA
(Purchases from other Associates or third parties are not subject to
refund.)
b) Returns must be in resalable condition (see Definition of
“Resalable” in Section 7.2).
c) Returns in resalable condition and returned within 30-days of purchase will
receive a 100% refund (less shipping costs.)
d) Returns in resalable condition and returned after 30-days, but within
90-days of purchase will receive a 90% refund (less shipping costs.)
e) Product and marketing materials returned after 90-days will not be
refunded, except as an inventory repurchase asspecified in Section 7.2.
f) All returned Product exceeding 240 GBU in any 12 month period, will be
deemed an inventory repurchase and the Company shall repurchase the inventory
pursuant to the terms of Section 7.2, and the Associate’s Agreement shall be
canceled.

AUTOSHIP RETURNS

In order to cancel an autoship order, Associates must contact Associate Support
at least 3-business days before the autoship order is to go through. All other policies
listed in Section 7.1.2 apply to returns for autoship orders.

RETAIL PURCHASE FROM AN ASSOCIATE’S INVENTORY

If, for any
reason, a retail customer is dissatisfied with their initial order of ASEA Products,
the retail customer may return the unused/used portion of the Product to the Associate
from whom it was purchased, within 30 days of the original purchase date, for a full
refund of the purchase price (less shipping costs). All Associates agree to honor this
refund policy for their retail customers and otherwise meet the requirements of the
Australian Consumer Law. After the initial order, retail customers may return Product
for a full refund within 30-days of the order (less shipping) as long as Product is in
resalable condition (see Definition of “Resalable” in Section 7.2).

In the event an Associate issues such a refund to a retail customer, the
Associate may return the refunded Products to ASEA within 30-days of the original,
retail order date for a full Product replacement provided the Associate includes a copy
of the retail receipt with the empty packaging. All retail orders and returns are
subject to confirmation by the Company. The Product must be received by ASEA within ten
(10) days from the date on which the retail customer returned the merchandise to the
Associate. Associates are responsible for shipping charges for all replacement Products
sent from ASEA.o the Associate.

INVENTORY REPURCHASE UPON CANCELLATION

Upon cancellation of an Associate’s
Agreement, the Associate may return Starter Kits, Products and sales aids for a 90%
refund. In order to receive a refund from ASEA pursuant to this policy, the following
requirements must be met:

a) The items being returned must have been personally purchased by the Associate
from ASEA (purchases from other Associates or third parties are not subject to
refund);
b) The items must be in Resalable condition (see Definition of
“Resalable” below); and
c) The items must have been purchased from ASEA within one year prior to the date
of cancellation

If the purchases were made by credit card, the refund will be credited back to the
same account. If an Associate was paid a bonus or commission based on a Product(s) that
he or she purchased, and such Product(s) is subsequently returned for a refund, the
bonus and/or commission that was paid to the Associate based on that Product purchase
will be deducted from the amount of the refund.

Products and Sales aids shall be deemed “Resalable” if each of the
following elements is satisfied: 1) they are unopened and unused; 2) packaging and
labeling has not been altered or damaged; 3) they are in a condition such that, in
accordance with commercially reasonable practice within the trade, the merchandise may
be resold at full price; and 4) they are returned to ASEA within one year from the date
of purchase and are within the use by date listed on the container. Any merchandise that
is clearly identified at the time of sale as nonreturnable, discontinued, or as a
seasonal item, shall not be Resalable.

PROCEDURES FOR ALL RETURNS

Subject to applicable laws, the following procedures
apply to all returns for refund, repurchase, or exchange

a) All merchandise must be returned by the Associate or customer who purchased it
directly from ASEA.
b) Associates must call Associate Support to initiate a Return Material
Authorization (RMA). Associate Support will provide an RMA number which must be
written legibly on the box(es) of each returned Product.
c) Associates must return Products to ASEA with the RMA number prominently
displayed. Only returned Product with an RMA number will be refunded.
d) The Company accepts returns of full cases only. Individual bottles may not be
returned for refund, repurchase, or exchange.
e) Proper shipping carton(s) and packing materials are to be used in packaging
the Product(s) being returned for replacement, and the best and most economical means
of shipping is suggested. All returns must be shipped to ASEA shipping pre-paid. ASEA
does not accept shipping-collect packages. The risk of loss in shipping for returned
Product shall be on the Associate. If returned Product is not received by the
Company’s Distribution Center, it is the responsibility of the Associate to
trace the shipment. We recommend that you keep your tracking information until the
you have received your refund.
f) If an Associate is returning merchandise to ASEA that was returned to him or
her by a personal retail customer, the Product must be received by ASEA within ten
(10) days from the date on which the retail customer returned the merchandise to the
Associate, and must be accompanied by the sales receipt the Associate gave to the
customer at the time of the sale.
g) All commissionable and qualifying volume will be deducted from the Associate
account in connection to the return. All volume generating returns may result in
Associates having future commissions withheld.
h) All payments are refunded to original form of payment to the original payee.